KEY OFFERINGS

SUPPORT AND MAINTENANCE

Infrastructure Maintenance

Diligently oversee and expertly maintain the core infrastructure of your Dynamics 365 environment, ensuring uninterrupted operations and preemptively mitigating any disruptions.

Automate all relevant build and deployment processes to sandbox environments to ensure consistency and stability.

Plan and manage Dynamics 365 product updates across all environments to minimise risk and reduce overhead.

Continuously monitor the production environments to ensure optimal performance and provide a consistent user experience.

Automate downstream data refreshes for optimal support turnaround.

Dynamics 365 Customer Engagement

Similar to our approach to implementing Dynamics 365 F&O, we also use an agile methodology to implement Dynamics 365 Customer Engagement apps. However, in today’s constantly changing business environment, we:

Dynamics 365 Dedicated Support

  • Dedicated qualified support resources at Level 2.
  • D365 F&O and CE functional support with prompt issue resolution.
  • Proactive repetitive issue resolution.
  • Dedicated account manager across all workstreams.
  • Microsoft escalation management.
  • 24/7 availability.

Continuous Improvement

  • Benchmarking and best practices improve performance.
  • Client resource enablement maximises productivity.
  • Automation and efficiency are central to our approach.
  • Regular health checks optimise performance.
  • Cost optimisation applies to licensing and services.
  • Knowledge transfer equips your team effectively.
  • User adoption initiatives foster effective usage.
  • Innovation initiatives ensure continuous improvement.

Support

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