Diligently oversee and expertly maintain the core infrastructure of your Dynamics 365 environment, ensuring uninterrupted operations and preemptively mitigating any disruptions.
Automate all relevant build and deployment processes to sandbox environments to ensure consistency and stability.
Plan and manage Dynamics 365 product updates across all environments to minimise risk and reduce overhead.
Continuously monitor the production environments to ensure optimal performance and provide a consistent user experience.
Automate downstream data refreshes for optimal support turnaround.
Dynamics 365 Customer Engagement
Similar to our approach to implementing Dynamics 365 F&O, we also use an agile methodology to implement Dynamics 365 Customer Engagement apps. However, in today’s constantly changing business environment, we:
Dynamics 365 Dedicated Support
Dedicated qualified support resources at Level 2.
D365 F&O and CE functional support with prompt issue resolution.
Proactive repetitive issue resolution.
Dedicated account manager across all workstreams.
Microsoft escalation management.
24/7 availability.
Continuous Improvement
Benchmarking and best practices improve performance.